How to create a work / company email (Gmail or Google Workspace)

    Overview

    Work email is usually created by IT (Google Workspace, Microsoft 365, or your company domain). You normally do not create @company.com yourself.

    If your company uses Google Workspace (company Gmail)

    1. Wait for IT / HR to send your welcome email with your work address and temporary password or activation link.
    2. Open the activation link or go to https://mail.google.com.
    3. Sign in with your work email (not @gmail.com unless IT told you to).
    4. Change the temporary password immediately.
    5. Set up recovery phone and enable 2-Step Verification.
    6. Add the account to your phone (Android: add Google account; iPhone: Settings → Mail → Accounts → Google).

    If you were told to request a new mailbox

    Open a ticket under New User Request or Email Problem with:

    • Full name
    • Preferred email (e.g. first.last@company.com)
    • Department / manager
    • Start date
    • Phone number for account recovery

    Personal Gmail vs work email

    • Personal Gmail (you@gmail.com) — you create it yourself.
    • Work email (you@company.com) — created by IT / admin.

    Common issues

    • Account not found → mailbox not provisioned yet; ask IT.
    • Cannot change password → use forgot-password or contact IT.
    • Phone cannot add account → use the full work address and complete 2FA if required.
    Published